推进门诊预约挂号服务的现状及效果分析  

Status Quo and Effect Analysis of Promoting Outpatient Appointment Registration Service

作　　者：王慧虹[1] 许锡樱 沈翌卉[1] WANG Huihong;XU Xiying;SHEN Yihui(Affiliated Hospital of Jiangnan University,Wuxi,Jiangsu 214000)

机构地区：[1]江南大学附属医院门诊部,江苏无锡214000

出　　处：《智慧健康》2022年第1期10-13,共4页Smart Healthcare

摘　　要：对江南大学附属医院近三年2017年7月-2020年6月推进门诊预约挂号工作的相关情况进行统计,对结果进行研究与分析,阐明预约挂号服务模式所取得的成效;了解患者预约挂号中遇到的问题,提出重点加大宣传力度,优化服务流程,依托信息建设,加强服务监督,科学细化爽约管理等改进措施。This paper studies the statistics on the progressing of outpatient appointment registration in our hospital in recent three years(2017.7-2020.6),studies and analyzes the results,clarifies the results achieved through the appointment and registration service mode.Gets further understanding of the problems encountered in outpatient appointment registration,and puts forward improvement measures such as strengthening publicity,optimizing service process,relying on information construction,strengthening service supervision,scientifically refining appointment breaking management and so on.

关 键 词：门诊预约 挂号服务 门诊工作量 效果分析 

分 类 号：R197.32[医药卫生—卫生事业管理]