Complaint Analysis of 48 Cases of Pediatrics in a Secondary Maternal and Child Health Care Hospital in Beijing  

北京市某二级妇幼保健院儿科48例投诉分析

作　　者：LI Jing YU Biyong ZHAO Yandong 

机构地区：[1]Huairou Maternal and Child Health Care Hospital, Beijing Maternity Hospital, Capital Medical University, Beijing 101400, China

出　　处：《外文科技期刊数据库(文摘版)医药卫生》2021年第12期888-891,共6页

摘　　要：Objective: to analyze the channels, problems and positions of pediatric complaints in a secondary maternal and child health care hospital in Beijing, so as to formulate corresponding preventive measures. Methods: the data of 48 complaints of pediatrics in our hospital from January 2018 to October 2021 were analyzed retrospectively, and the total number of complaints, complaint channels, complaint problems and complaint posts were compared respectively. Results: in 48 cases, the main channel of complaint was 12345 citizen hotline, accounting for 48.0% (23/48);The main complaints were medical quality, accounting for 27.1% (13/48);The main complaint posts were general outpatient service, accounting for 66.7% (32/48). Conclusion: the hospital should strengthen the training, improve the humanistic care quality and doctor-patient communication ability of doctors, and improve the complaint management system, so as to formulate corresponding preventive measures and reduce the incidence of complaints.

关 键 词：maternal and child health hospital pediatric complaints retrospective study hospital management 

分 类 号：R969.4[医药卫生—药理学]