浅谈酒店员工忠诚度管理  

Discussion on Loyalty Management of Hotel Staff

作　　者：张彩霞[1] 

机构地区：[1]太原旅游职业学院

出　　处：《山西焦煤科技》2008年第2期23-24,27,共3页Shanxi Coking Coal Science & Technology

摘　　要：随着酒店行业硬件设施的普遍提升,决定酒店之间竞争制胜的关键无疑是其软件资源—人才。笔者从分析企业在忠诚度培养和管理实践中的重要误区入手,提出实施酒店忠诚度管理所需要完成的四大转变。With general promoting of harware facilities in hotel industry,the key undoubtedly is software resource-talent that decides winning in competition among hotel.The author from analysing important mistaken ideas in loyalty training and management practice of enterprise,puts forward four changes of need in implementing loyalty management of the hotel.

关 键 词：人才 忠诚度 管理 

分 类 号：F719[经济管理—产业经济]