星级护理在骨科病房的应用及效果  

作　　者：谢英 

机构地区：内江市第一人民医院,641000

出　　处：《中外健康文摘：临床医师》2008年第7期18-18,20,共2页

摘　　要：目的:骨科病人康复时间长,功能锻炼有较强的专科性,为规范护理人员的行为,提高护士的整体素质,发挥护理团队的整体效应。方法:将星级宾馆的服务理念运用于骨科护理服务,通过量化考核评选出科内的星级护士,对获得星级的护士定期进行公示、表彰、奖励。结果:星级护理的开展,扩大了科室影响面,住院与出院病人对护理工作的满意度由开展前的84.00%、85.83%上升至98.00%、97.50%,差异具有统计学意义(p<0.05,p<0.01)。结论:星级护理服务可提高骨科病人满意度和护理综合质量,提高护士长的管理效能。Aims: Orthopedic patients need a long time to rehabilitate;it is a strong profession to take functional exercise.To make the paramedics actions standard,improve their overall quality and exert the whole group s overall effects.Methods: Put the theories of star hotel s service into Orthopedic nursing service,choose the star nurse in a office through certain appraisal,and give the nurse who has gained the honor of 'star' regular notice,commendation and award.Results: The spread of star nursing service enlarg...

关 键 词：星级护理 病人满意度 护理质量 

分 类 号：R473.6[医药卫生—护理学;医药卫生—临床医学]