上海市某区二级医院病人满意度分析  

Analysis on the satisfaction of patients in the secondary level hospitals in one district in Shanghai

作　　者：伏嘉宝[1] 薛迪[1] 金其林[2] 唐智柳[1] 王颖丽[1] 张淳瑜[1] 

机构地区：[1]复旦大学医院管理学教研室,上海200032 [2]上海市杨浦区卫生局,上海200090

出　　处：《中国医院管理》2008年第12期31-32,共2页Chinese Hospital Management

摘　　要：对上海市某区二级医院病人的满意度进行了调查,结果显示病人的总体满意度较高,尤其对医护人员的服务态度及质量方面评价高,但是医院在医技服务、硬件设施及就医环境等方面仍有待改善。The authors of this article surveyed on the patient satisfaction in the secondary level hospitals in one district in Shanghai.The results showed that the overall patient satisfaction rate was relatively high, especially on the attitudes and quality of medical care provided by physicians and nurses.But there were some areas that need to be improved, such as auxiliary medical service, hospital facilities and hospital environment.

关 键 词：医疗服务 满意度 医院 

分 类 号：R197.3[医药卫生—卫生事业管理]