和谐医患关系建设中的医患沟通艺术  

The Communication Abilities Improves the Harmonious Physician-patient Relationship Construction in Medical Practice

作　　者：梁红娟[1] 李刚[1] 郭照江[2] 

机构地区：[1]第四军医大学唐都医院,陕西西安710038 [2]第四军医大学社科部,陕西西安710032

出　　处：《医学与哲学（A）》2009年第5期36-38,共3页Medicine & Philosophy:Humanistic & Social Medicine Edition

基　　金：中国博士后基金项目"女性X染色体失活偏移与肿瘤的体质证候的关联研究";项目编号:20070410863

摘　　要：在临床实践活动中,切身感悟到,建立和谐的医患关系,良好的职业道德素质是底线、娴熟的沟通技巧是保障、精湛的医疗技术是根本。必须重视诊疗过程中的沟通,知道患者想要得到什么,我们是否能够按照对方的心理需求去满足对方;沟通时对事不对人,如实告知患者医疗风险,平静应对患者告知后的知情不同意,这样,才能够最大限度增进了理解、促进医患和谐。On how to improve the harmonious physician-patient relationship construction in medical practice,more emphasis in the paper were laid on the aspects as follows.First,show the patients and families what were owned by the hospital and physicians.Second,more attention should be paid to the communication,which helps to learn what the patients want to have,and whether we can satisfy them.Third,explain frankly the medical risks likely to happen,and understand the reactions from patients and families.

关 键 词：医患关系 沟通艺术 

分 类 号：R197.3[医药卫生—卫生事业管理]