导入6S管理法提升图书馆优质服务——记西北农林科技大学图书馆“优质服务月”活动  

Improving the Quality Service of the Library by Introducing 6S Management System —— The "Quality Service Month" of The Library of Northwest A&F University

作　　者：郭虹[1] 李雅[1] 

机构地区：[1]西北农林科技大学图书馆,陕西杨凌712100

出　　处：《图书馆建设》2009年第7期64-65,共3页Library Development

摘　　要：6S管理法是企业界推行的一种行之有效的现场管理方法。西北农林科技大学图书馆在"优质服务月"活动中,根据图书馆的性质和特点,借鉴企业的6S管理法,实行了一套适合图书馆工作的日常化管理方法,即"图书馆6S"。该方法将各项S要素贯彻到图书馆工作的各个环节和层面,使理论与实践相结合,使员工与读者成为活动的践行者和受益者。"图书馆6S"在实践活动中不断完善和规范,将成为图书馆工作的一项基础管理方法。'6S' management system has been promoted by the enterprise as an efficient spot management method. During the campaign of 'Quality Service Month', based on the properties of the library and combined with the '6S' management system of enterprises, The Library of Northwest A&F University developed a daily management method ——'Library 6S'. Fitting each element of 6S into library works and integrating theory with practice could be beneficial to both librarians and readers involved in the campaign. With the cont...

关 键 词：6S管理法 图书馆6S 优质服务 

分 类 号：G252[文化科学—图书馆学]