服务文化在临床护理中创建  

Establishing the Service Culture in Clinical Nursing

作　　者：丁学易[1] 朱晓平[1] 赵爱平[1] 

机构地区：[1]上海第二医科大学附属仁济医院,上海市山东中路145号200001

出　　处：《中国护理管理》2003年第1期58-59,共2页Chinese Nursing Management

摘　　要：从规范护理行为、提高护理服务效率、深化护理服务内涵、注重护理服务艺术、营造护理服务氛围等方面介绍了上海第二医科大学附属仁济医院创建护理服务文化的做法、特色和效果。The modi operandi, characters and effect of establishing the nursing service culture in Renji Hospital affiliated to the Second Shanghai Medical University were introduced in this article by describing bow to standardize the behaviors, improve the efficiency, deepen the connotation, emphasize the art property and build service atmosphere of nursing care.

关 键 词：服务文化 临床护理 优质护理 

分 类 号：R19[医药卫生—卫生事业管理]