深圳市甲型H_1N_1流感咨询热线电话分析  

Analysis of Influenza A(H_1N_1) Hotline Calls in Shenzhen

作　　者：蒋丽娟[1] 党姣[1] 马汉武[1] 谢旭[1] 

机构地区：[1]广东省深圳市疾病预防控制中心,深圳518020

出　　处：《健康教育与健康促进》2010年第2期85-86,149,共3页Health Education and Health Promotion

摘　　要：目的分析深圳市甲型H1N1流感电话咨询情况和需求,为甲型H1N1流感防控健康教育工作提供依据。方法整理深圳市疾病预防控制中心甲型H1N1流感咨询热线统计系统记录的电话咨询资料,采用SPSS17.0统计软件对资料进行统计分析。结果共计1237人次咨询电话记录,最多的60个/天,最少的1个/天,平均8.05个/天;咨询内容最多的是甲型H1N1流感症状,占34.98%,其次是疫苗相关问题,占18.43%;咨询高峰的出现与深圳市甲型H1N1流感疫情发展和信息公开时间基本吻合。结论咨询热线能较好地满足公众个性化的信息和心理需求,是主要大众宣传教育渠道之外的必要补充。Objective To explore telephone records of Influenza A(H1N1) counseling hotline in order to provide a basis for health education.Methods The records of Influenza A(H1N1) hotline database supported by Shenzhen Center for disease control and prevention were collected and analyzed by SPSS 17.0.Results From 1 to 60 records per day were recorded in the database.Of all the 1237 counseling calls recorded,the most frequent question was about symptoms of Influenza A(H1N1) which account for 34.98%,and the next was about vaccine accounting for 18.43%.The peak time of consultant was identical to those of epidemic situation and information disclosure.Conclusion Counseling hotline can satisfy the psychological demand of the public.It has become an essential supplementary of health education.

关 键 词：甲型H1N1流感 风险沟通 咨询热线 公众需求 

分 类 号：R183[医药卫生—流行病学]