ITIL在实践中的局限性研究  

A Study on the Limitations of ITIL in Practice

作　　者：张勇[1] 

机构地区：[1]国网湖北省电力公司信息通信公司,湖北武汉430077

出　　处：《湖北电力》2014年第2期68-70,共3页Hubei Electric Power

摘　　要：信息技术基础设施库(Information Technology Infrastructure Library,ITIL)归纳了IT服务产业内的最佳实践,为越来越多的国内组织和企业在IT服务中采纳并实施。然而通过一段时间的实践,ITIL本身的局限性逐渐显现出来。Information Technology Infrastructure Library(ITIL),concluding the best practices in the IT services industry,is adopted by more and more domestic organizations and enterprises in IT services.By analyzing three main inevitable problems in ITIL practice,this paper puts forward some limitations existing in the design of ITIL,and analyzes the gap between theory and practice of ITIL, providing references for domestic enterprises and organizations when incorporating into the ITIL management system.

关 键 词：ITIL IT服务 实践 局限性 

分 类 号：TP393.09[自动化与计算机技术—计算机应用技术]