计算机辅助电话调查系统的实验应用研究  

Experimental Study and Application of CATI System

作　　者：张冀[1] 李振国[1] 鲍汉军[1] 

机构地区：[1]河南科技大学数学与统计学院,河南洛阳471003

出　　处：《科教导刊》2014年第2期201-202,共2页The Guide Of Science & Education

基　　金：河南科技大学实验技术开发基金项目(SY1213015)

摘　　要：CATI系统由于具有较高的时效性,低成本性和流程可控性等特点,已经在统计调查领域广泛的应用。本文以《河南省某物业服务公司客户满意度调查》的实例,利用CATI系统,探讨了该在实验室中的问卷设计、系统设置、电访控制、数据分析等应用问题。Computer assisted telephone interview system (CATI system) has been widely used in statistical survey field for it has the characterized by high timeliness , low cost, controllable processing and so on. In this paper, we took the clients' sat-isfaction degree survey of a property service corporation as an example by using the CATI system, and discussed the appli-cation of questionnaire design, system settings, telephone access control, data analysis in the laboratory.

关 键 词：计算机辅助电话调查 客户满意度 电访控制 

分 类 号：TP391.7[自动化与计算机技术—计算机应用技术]