服务型政府视角下的行政服务标准化研究  

On the Standardized Administrative Service from the Perspective of Service-Oriented Government

作　　者：胡炎平[1] 

机构地区：[1]五邑大学经济管理学院,广东江门529020

出　　处：《陕西行政学院学报》2014年第4期32-35,共4页Journal of Shaanxi Academy of Governance

基　　金：2013年度教育部人文社科青年基金项目"地方政务服务中心的运作机制研究"(13YJC810016);2012年度广东省哲学社会科学规划项目"地方行政审批服务的整合机制研究"(GD12XZZ06)

摘　　要：行政服务标准化是服务型政府建设的一条重要途径。我国政府在行政服务标准化建设中引入了ISO质量管理体系和标杆管理,推行了服务窗口标准化和网格化管理。地方政府在服务型政府建设过程中探索性地推行行政服务标准化,取得了明显成效,但也存在一些问题。我国应加强行政服务标准化研究,完善理论体系;制定科学的行政服务标准体系,保障行政服务的规范性;强化行政服务标准化宣传培训,提升标准的执行力。The standardized administrative service is one of the important means of service-oriented government construction. The introduction of ISO quality management system and benchmarking management into China's governments has pushed through the stan-dardized and networked management of service window. Apparent achievement has been made by local governments in exploring the im-plementation of standardized service in the process of service-oriented government construction, but there still existed some issues to be solved. More research about standardized administrative service is in need to improve its theory, a scientific system of standardized ad-ministrative service is to be formulated to guarantee its normalization, and publicity and training of standardized administrative service is to be reinforced to improve its executive ability.

关 键 词：行政服务 标准化 服务型政府 

分 类 号：D630.9[政治法律—政治学]