西安交通大学图书馆实时咨询系统的建设与服务  

Xi'an Jiaotong University Library's Real-time Reference System and its Services

作　　者：强自力[1] 

机构地区：[1]西安交通大学图书馆,西安710049

出　　处：《大学图书馆学报》2004年第3期53-55,共3页Journal of Academic Libraries

摘　　要：概述了西安交通大学图书馆实时咨询系统的开发过程以及实时咨询服务的开展情况,探讨了实时咨询系统中自动回答机制的可行性,提出实时咨询系统的本质特点是同步浏览,实时咨询不能代替其他异步的数字咨询方式,要重视系统的开发,但更要重视实时咨询服务的提供。The paper introduces the development and services of the Xi'an Jiaotong University Library's real time reference system. It discusses especially the feasibility of automatic answering in real time reference system. The author concludes that the essential function in a real time reference system is co-browsing, real time reference can't replace other asynchronous digital reference services and providing service is more important than developing a system.

关 键 词：西安交通大学 图书馆 实时咨询系统 自动回答机制 咨询软件 

分 类 号：G252.6[文化科学—图书馆学] G250.71