全面质量管理思想与大学图书馆质量管理体系的建立  

Total Quality Management Thought (idea) and Establishment of University Library Quality Management System

作　　者：郝亚玲[1] 

机构地区：[1]宝鸡文理学院图书馆,陕西宝鸡721007

出　　处：《宝鸡文理学院学报（社会科学版）》2004年第5期105-108,共4页Journal of Baoji University of Arts and Sciences：Social Science Edition

摘　　要：借鉴全面质量管理思想建立大学图书馆的质量管理体系,有利于图书馆服务质量和员工素质的提高,有利于图书馆的可持续发展。大学图书馆实施全面质量管理的主要项目有文献资源的采购、加工、管理、服务过程的质量管理及馆员素质的质量管理等。只有加强全面质量管理,才能把大学图书馆办得更好。Establishment of university library quality management system by using experience of total quality management idea is helpful to improve service quality and the employees' quality and also helpful to sustainable development of the libraries. The main programs of total quality management are composed of document resources' purshase, process management and quality management of both service and employees. Only with total quality management enhanced can the university libraries be run even well.

关 键 词：全面质量管理 ISO9000大学图书馆 质量管理体系 

分 类 号：G251[文化科学—图书馆学]