适应新的急诊模式提高护理管理与服务质量  

Improving the quality of nursing management and nursing service in the new pattern of emergency

作　　者：于秋芸[1] 任世茹[1] 贾玉强[1] 

机构地区：[1]首都医科大学附属北京天坛医院急诊科,北京100050

出　　处：《护理管理杂志》2004年第12期39-40,共2页Journal of Nursing Administration

摘　　要：为保证抢救急诊危重症病人绿色通道的畅通,满足急诊病人对医疗护理工作的需求,医院根据新的急诊模式的布局特点,通过尝试不同的管理和服务模式,提高了对危重病人的管理水平,满足了门急诊病人的需求,提高了护士的服务意识及法律意识,防范了差错事故的发生,体现了急诊护理服务的人性化,促进了护理服务的主动性,同时也提高了病人对医疗护理服务的满意度。In order to keep effective “green path” for severe emergency patients,and to satisfy emergency patients’ needs for medical and nursing service,this hospital tried various modes of management and nursing service according to the features of layout in the new emergency pattern,which improved the management level for severe emergency patients,satisfied the patients’ needs,strengthened nurses’ service consciousness and sense of law,prevented medical and nursing errors,embodied the humanity of emergency nursing service,promoted the initiative of nursing service,and raised the patient’s satisfaction with medical and nursing service.

关 键 词：急诊模式 护理管理 护理服务 

分 类 号：C931.2[经济管理—管理学]