基于满意度的模糊机会约束模型在产品设计中的应用  

Applications of Fuzzy Chance Constrained Model in Product Design Based on Satisfaction

作　　者：黄风立[1] 赵燕伟[1] 华尔天[2] 

机构地区：[1]浙江工业大学机电工程学院 [2]上海大学机械工程与自动化学院,上海200072

出　　处：《中国机械工程》2004年第24期2222-2225,共4页China Mechanical Engineering

基　　金：国家自然科学基金资助项目 (5 0 175 10 3 ) ;国家 863高技术研究发展计划资助项目 (2 0 0 2AA411110 )

摘　　要：对基于顾客满意度的产品设计方法进行探讨 ,以顾客满意度来衡量产品设计中产品各要素与顾客需求的匹配问题 ;基于顾客对产品的满意度评价 ,建立了一个分析和测量用户满意度的模糊机会约束规划模型 ,给出了模糊模拟处理目标函数的步骤和基于模糊模拟的遗传算法求解模型的过程。通过手机改进设计实例的求解 ,从顾客对手机满意度评价中得出权值 ,再将对顾客满意度影响大 (即权重大 )的要素进行了改进设计。This paper discussed the product design method based on the customer satisfaction, scaled the problems of the product elements and customer needs in customer satisfaction. On the basis of evaluation of the customer satisfaction, the paper provided a fuzzy chance constrained programming model to analyze and measure customer satisfaction, then provided the steps of dealing with objective function on fuzzy simulation and the process of a fuzzy simulation based genetic algorithm. At last an instance that the design of cell phone is improved is provided, we can get the weights from the evaluation of the customer satisfaction, it acquires and improves the product element that has the most effects on the customer satisfaction accord with the facts.

关 键 词：机会约束规划 客户满意度 遗传算法 模糊模拟 

分 类 号：TB472[一般工业技术—工业设计]