依托信息技术再造医院业务流程  

Business process reengineering relying on the information technique in hospitals

作　　者：张殿勇[1] 储静[2] 夏宏斌[1] 翟光明[1] 王炯[1] 于敏[1] 

机构地区：[1]第二军医大学长征医院,上海市凤阳路415号200003 [2]第二军医大学临床管理处,上海市翔殷路800号200433

出　　处：《中国医院》2005年第6期59-60,共2页Chinese Hospitals

摘　　要：业务流程再造是医院发展的需要。传统的业务流程病人不便,效率、效益低下。通过信息技术,医院的医疗信息、经济信息,药品物流信息流程得到彻底改造,使病人满意度,医生工作效率和医院管理水平得到明显提高。Business process reengineering(BPR) is the requirement for the developing of hospitals. According to the traditional business process, the patients suffered the inconvenience, the efficiency and effectiveness were very low. We used the information technique to fundamentally reengineer the processes of medical information, economic information, and pharmacy and substance flow information. The patients satisfaction, doctors working efficiency and management level of hospital were dramatically improved.

关 键 词：信息技术 医院业务流程 医院管理水平 病人满意度 医院发展 流程再造 医疗信息 经济信息 信息流程 工作效率 

分 类 号：R197.324[医药卫生—卫生事业管理] R197.322[医药卫生—公共卫生与预防医学]