ISO导入下的疗养质量“零缺陷”管理  

"Zero-defect"Administration of Convalescing Quaility Under ISO 9000 Standard

作　　者：马峰[1] 

机构地区：[1]济南军区青岛第一疗养院,山东青岛266071

出　　处：《中国医院管理》2005年第6期25-26,共2页Chinese Hospital Management

摘　　要：在疗养院推行ISO9000族标准,同时结合疗养院行业特点,实施疗养质量“零缺陷”管理,明确其(疗养质量“零缺陷”)认识定位和管理模式,确立其管理方针、目标、原则、方式及与疗养相关的各类服务过程。初步实践证明实施“零缺陷”管理是提升疗养“品质”的有效办法。With carrying out ISO 9000 standard,'Zero-defect'administrative measure was taken in the administration on the convalescing quality according to the characteristics of sanatorium.What was first established in practicing 'Zero-defect'administration was its position and model,its guiding principle,its aim and pattern,and every administrative aspect of service process related to recuperation.Preliminary practice shows that 'Zero-defect'administration is an important measure in improving convalescing quality.

关 键 词：ISO9000族标堆 疗养 “零缺陷”管理 

分 类 号：R197.7[医药卫生—卫生事业管理]