美国新泽西州的合作虚拟参考咨询服务  

New Jersey's Collaborative Virtual Reference Service

作　　者：柴雅凌[1] 刘宁[1] 郝飞[1] 

机构地区：[1]天津工业大学图书馆,天津300160

出　　处：《图书情报工作》2005年第9期133-135,共3页Library and Information Service

摘　　要：介绍新泽西州图书馆界合作开展在线参考咨询的概况;描述该系统的虚拟参考咨询功能、作业辅导功能及在系统运行中,如何采用员工培训、定期交流、记录分析、用户反馈等一系列措施来保证咨询服务质量的经验;并总结新泽西州虚拟参考咨询在树立市场营销意识、保障服务质量与通过服务创新获取经济效益方面的成绩。This paper briefly introduces the New Jersey＇s Collaborative Reference Service. It also describes the general virtual reference function and its distinguishing feature function - homework guidance to middle school and collage students. In the system operation, the service quality is controlled through active propaganda, periodical interchange, and record analysis and user feedback. Finally, the paper also shows how the marketing consciousness, service quality, and economics have been benefited from this collaborative reference service.

关 键 词：虚拟参考咨询 新泽西州 实时 作业辅导 

分 类 号：G252.6[文化科学—图书馆学]