高校图书馆“服务危机”与变革  

"Service Crisis" and Revolution of University Library

作　　者：章静雅[1] 

机构地区：[1]沈阳师范大学外国语学院,辽宁沈阳110034

出　　处：《四川图书馆学报》2005年第5期61-63,共3页Journal of The Library Science Society of Sichuan

摘　　要：高校图书馆存在不同程度的资源设备缺乏、文献供需结构失衡、服务水平相对下降等服务危机状况,文章分析了造成服务危机的表现和成因,并提出人事制度改革、改变信息服务模式、构建馆藏精品与服务品牌、实行“首问负责制”等缓解服务危机的应对措施。Investigation shows that there is a respectively severe “service crisis”, such as a scarcity of serving facility, demand - and - supply structural misbalance of document and decrease of serving standard in university libraries. This paper analyses the reflection and reasons that cause service crisis, and provides relevant measures of soothing in terms of reforming personnel system, alternating information serving mode, constructing library collection serving brand, and employing “Chief Responsibility System” etc. the problem essence and

关 键 词：高校图书馆 服务危机 缓解措施 

分 类 号：G251.2[文化科学—图书馆学]