影响急诊满意度因素分析  

The Analysis of Factors Influencing Patient- Satisfaction with Emergency Care

作　　者：许树耘[1] 辜晓丹[1] 周毅武[1] 

机构地区：[1]四川大学华西医院,成都610041

出　　处：《中国中医急症》2005年第11期1101-1102,共2页Journal of Emergency in Traditional Chinese Medicine

摘　　要：目的了解急诊患者满意度的影响因素。方法通过问卷方式对急诊患者满意度进行调查,并予统计描述及回归分析,建立数学模型。结果满意度与患者是否再就诊、医务人员是否告诉患者等待时间、是否给予帮助、是否告诉返回复诊时间、是否对疾病已经解释清楚、是否解释化验结果、是否告诉正常生活时间等有相关性。结论患者满意度与多个因素有关,急诊医护人员应加强服务方式的培训。Objective:To evaluate the factors which influence the patients' satisfactory degree to emergency care.Methods:Questionnaires Investigating of the patients' satisfactory degree to emergency care.Statistical delineation and regression analysis was done and mathematic models were estublished.Results:The patients' satisfactory degree are correlated to whether the patient visit again;whether medical staff inform the patients how long they need wait for;whether medical staff help the patient;whether inform the patient how long they need visit the doctor again;whether make the patientes clear abour their disease and the examine reports;whether told when could resume normal daily activities.Conclusion:The patients' satisfactory degree is correlate to several factor;emergency medical staff must strengthen the training of service skills.

关 键 词：急诊 满意度 

分 类 号：R4[医药卫生—临床医学]