我国石油机械制造企业CSI实证分析研究  

The study on the positive analyses of customer satisfaction index for China′s petroleum machinery manufacturing enterprises

作　　者：南剑飞[1] 张斌[2] 

机构地区：[1]西南石油学院工商管理学院 [2]石油工业井控装置质量监督检验中心,四川广汉618300

出　　处：《石油矿场机械》2005年第6期11-15,共5页Oil Field Equipment

基　　金：中国石油天然气集团公司重点研究项目:用户满意度评价指数研究(2001-09立项)

摘　　要：文章以防喷器产品为例,从测评步骤、测评目的、调查方法、测评体系、问卷设计、测评结果分析、测评信度与效度等方面构建了BS石油机械制造公司防喷器产品CSI测评报告,为逐步启动与有效实施我国石油机械制造企业CSI测评活动乃至石油系统CS工程提供理论与实践依据。The paper takes an example of the product, blowout preventer, and it builds up a measuring report of Customer Satisfaction Index on blowout preventer for BS Petroleum Machinery Manufacturing Company with regard to measuring procedures, objectives, methods, systems, questionnaires designs, analysis of measuring results and measuring credibility and validity so as to lay theoretical and practical support for China＇s petroleum machinery manufacturing enterprises to gradually start and effectively implement the measuring activity of Customer-Satisfaction Index for themselves.

关 键 词：防喷器 石油机械 制造企业 企业管理 

分 类 号：TE9[石油与天然气工程—石油机械设备]