医院业务流程优化与再造的理论和方法  

The Theory and Method of Hospital Business Process Optimization and Reengineering

作　　者：胡祖斌[1] 易红[1] 刘蔚 陈敏[3] 

机构地区：[1]湖北省妇幼保健院,湖北武汉430070 [2]湖北省武警总队医院,湖北武汉430070 [3]华中科技大学同济医学院医药卫生管理学院,湖北武汉430030

出　　处：《中国医院管理》2005年第12期17-20,共4页Chinese Hospital Management

基　　金：卫生部"医院信息化和医院业务流程重组研究课题";课题编号:WKJ 2004-02-18

摘　　要：医院业务流程优化与再造是提升医院医疗服务和管理品质,提高病人满意度,实现资源成本最小化,提高医院营运效率的有力方法和途径。文章阐述了医院业务流程优化与再造的理论、方法、步骤、相关技术与工具等问题,探讨了医院业务流程改进的体系结构、医院业务流程再造的关键成功因素与障碍,分析了业务流程再造与医院组织结构、医院信息化之间的关系,提出了医院业务流程优化与再造的评价标准。Hospital business process optimization and reengineering is an effective method to promote hospital medical care and management quality, improve patient＇s satisfaction, realize that the resource cost minimizes and improve the operation efficiency.This text explain the theory, method, step, relevant technology and tool of hospital business process optimization and reengineering, discuss the system structure, the key successful factor and obstacle of hospital business process improvement and reengineering, analyze the relation between BPR and hospital organization system, hospital informationization, propose a evaluation criterion of hospital business process optimization and reengineering.

关 键 词：流程优化 流程管理 医院管理 

分 类 号：R197.3[医药卫生—卫生事业管理]