基于Witness 2003仿真技术的图书馆服务系统的仿真实现及优化分析  

The Simulation and Optimal Analysis for Library Service System Based on Witness 2003 Simulation Technique

作　　者：高丽娜[1] 王亚超[1] 张玉波[1] 

机构地区：[1]天津工业大学管理学院,天津300160

出　　处：《现代图书情报技术》2005年第12期78-81,共4页New Technology of Library and Information Service

摘　　要：以一高校图书馆流通部的服务系统为实例进行分析,建立了一个图书馆服务系统模型;针对传统排队理论在复杂服务系统中应用的局限性———单阶段服务或系列服务中的一个阶段服务各自都是独立的,利用W itness 2003高级仿真技术为该图书馆流通部建立一个服务系统仿真模型,实现了对影响排队系统的内在因素(服务台服务效率)和外在因素(书库读者流输出的服务请求)的有效整合;根据仿真系统在仿真钟时间内运行后的服务系统绩效参数报表,进行优化分析,并结合资源稀缺性的现实问题,为现有系统提出了优化方案。The library circulate apartment service system in a high school is inferred as a solid example. An operation model of this system is established. According to the assumption of the queuing theory a single stage service or one stage in series services is independent respectively. The Witness 2003 advanced simulation technique is used to build up simulation model of the existing service system, so the internal factor（ the efficiency of the service system） and the external factor（the service request from the reader flows in the books stack ） which influence the queuing system directly or indirectly, are integrated well. Based on the service system performance parameter＇ s reports in one clock - time, the optimal analysis is made, and one feasible optimal project is put forward combined with the real problem of resources rare.

关 键 词：排队论 服务系统模型 WITNESS 2003仿真技术 

分 类 号：G250.7[文化科学—图书馆学]