上海市三家医院门诊服务质量评价  

Evaluation of outpatient service quality in three hospitals in Shanghai

作　　者：陈英耀[1] 陈洁[1] 王沛 肖十力[2] 

机构地区：[1]上海医科大学,邮政编码200032 [2]卫生部医院管理研究所,邮政编码200032

出　　处：《中国医院管理》1996年第2期29-31,共3页Chinese Hospital Management

摘　　要：本文通过对上海市三家三级医院门诊病人进行问卷调查,获得病人对医院门诊各项服务的评价,门诊病 人综合满意率为89.8％,病人对质量的评价信息,提示基础条件质量和工作环节质量是质量保证的重要环节。调查 结果表明:在三级医院看病难的问题有所缓解。An investigation in three A - level hospitals in Shanghai appraised the general rate of their outpatients' satisfaction with quality of various services as having reached 89. 8 %; considered the patients' difficulties in receiving prompt medical service in these hospitals to have decreased; and showed importances of the quality of basic structures and various service links to quality assurance.

关 键 词：门诊管理 医疗服务质量 满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]