持续质量改进在医疗质量管理中的应用  

The Application of Continuous Quality Improvement in Medial Quality Management

作　　者：陈莉萍[1] 陈明秀[1] 刘纯莉[1] 

机构地区：[1]三峡大学第一临床医学院,湖北宜昌443003

出　　处：《中国卫生质量管理》2006年第1期18-19,36,共3页Chinese Health Quality Management

摘　　要：医院持续质量改进(Continuous quality improvement,CQI)的方法是:运用全面质量管理(Total quality management,TQM)的原理,建立全员参与的三级质量控制网络,不断修订完善质量标准和考评体系, 狠抓质量教育,改进质量控制的手段和方法等。经过4年的实践,取得高医疗质量、高病人满意率和高经济效益的良好成果。文章对实践过程做了论述。Objective Study the actual application of continuous quality improvement （CQI） in the quality management of medical treatments. Methods According to total quality mamagement （ TQM ）, set up a 3 - layer quality controlled network which everyone is concerned with; continuously perfect the quality standard and evaluating system; attach importance to quality education; improve the means and methods of quality control. Results After four years implement of CQI, achiveing a good result of high quality, high patient satisfaction and high economic benefits. Conclusion CQI is the everlasting objective in the hospital total quality management.

关 键 词：持续质量改进 医疗质量 全面质量管理 

分 类 号：C931.2[经济管理—管理学] R197.323[医药卫生—卫生事业管理]