根据疗养员需求提升护理服务质量  

Practice of the improvement of quality of nursing according to client's individualized needs

作　　者：王青[1] 赵艳[1] 

机构地区：[1]沈阳军区大连疗养院护理部,辽宁大连116013

出　　处：《护理管理杂志》2006年第4期20-21,共2页Journal of Nursing Administration

摘　　要：针对疗养员的个性、保健及尊重需求,注重护理服务工作中的细节培养,用情感、制度及技能为其提供家庭式温馨服务、个性化健康指导、规范化护理操作,不断丰富疗养员的文化生活、细化护理服务流程,以细节服务成就护理品质,不断提高疗养护理服务质量。According to client＇s personality and their individualized needs of heahh care and respect,we focused on particular care in nursing service to improve the quality of nursing constantly, such as providing domestically warm service, individualized health education and standardized nursing procedures with affection, regulations and techniques, enriching recreational activities, specifying service procedure, and so on.

关 键 词：疗养员 个性需求 护理服务 

分 类 号：C931.2[经济管理—管理学]