以信息技术为平台 打造人性化门诊服务流程  

Rebuilding Humanized Outpatient Service Process with The Platform of Informational Technology

作　　者：杨国斌[1] 易学明[1] 

机构地区：[1]南京军区南京总医院医务部,南京210002

出　　处：《解放军医院管理杂志》2005年第6期507-508,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：针对传统门诊诊疗流程存在的五个突出问题,提出基于医院信息系统的门诊流程改造的对策,利用信息技术对现有流程进行重组,构建方便、快捷、优质、高效、低耗的人性化门诊新流程。指出门诊流程改造要以“以人为本”为宗旨,以病人需求为导向,以信息工程为手段,以确保质量为基础,以改善服务为重点,以病人满意为目标,合理调配资源,创新服务模式,优化服务程序,提高服务效率。In view of five key problems in traditional outpatient service process, this article proposes countermeasures to improve outpatient service process including of rebuilding the process based on informational technology and establishing a advanced humanized process which is convenient, quick, best, sufficient, low -consume. The process must be built based on the principle of＂ everything for patients＂ which includes demands of patients, informational project, service quality and satisfaction of patients. So we should regulate resource reasonably, innovate service mode, optimize service process and improve service efficiency.

关 键 词：门诊流程 信息技术 人性化 

分 类 号：R197.32[医药卫生—卫生事业管理]