基于网络的图书馆DRS服务模式探析  

Exploration and Analysis on the Web Library DRS Service Patterns

作　　者：郝亚玲[1] 

机构地区：[1]宝鸡文理学院图书馆,陕西宝鸡721007

出　　处：《宝鸡文理学院学报（社会科学版）》2006年第2期118-122,共5页Journal of Baoji University of Arts and Sciences：Social Science Edition

摘　　要：国内外图书馆开展DRS服务的模式主要有基于电子邮件、基于实时交互、基于网络化合作、集成化的多模式及自动化方案等多种模式。这些服务模式各有其利弊和特点,在其服务策略上也各有侧重。因此DRS服务同样也不是只提供一种服务模式就能满足用户多方面的需求。从国内外图书DRS发展来看,一方面寻求集成的技术解决途径,另一方面将各种咨询方法整合为有机联系的服务体系,向用户提供不同形式的参考咨询服务。Library DRS service patterns at home and abroad are mainly by means of E-mail, realtime intercommunication, web co-operation, integration patterns and automation scheme. These service patterns have their own advantages and disadvantages, and each pattern emphasizes particularly on its own service strategy. Therefore, only one kind of DRS service pattern cannot satisfy users＇ multiple needs. According to the DRS development at home and abroad, one method is to seek for the solution by way of integration technique. The other method deals with integrating many kinds of consultant ways into inter-rational service system and then providing the users with different form of consultant services.

关 键 词：图书馆 数字化 参考咨询 服务模式 服务策略 DRS 

分 类 号：G252.6[文化科学—图书馆学] G250.7