高校图书馆读者意见的管理及思考  

Consideration about and Management of the Opinions from the Readers of University Library

作　　者：张子平[1] 

机构地区：[1]中南林业科技大学图书馆,湖南长沙410004

出　　处：《科技情报开发与经济》2006年第11期43-44,共2页Sci-Tech Information Development & Economy

摘　　要：以中南林业科技大学图书馆检索机上“读者信箱”中读者意见的原始记录为素材,把读者意见进行分析归类,回顾了读者意见处理的成效和不足,提出了读者意见的管理方法及关于读者意见处理的思考。Taking the original records of the readers＇ opinions in the ＂readers mailbox＂ on the retrieval machine of the library of Central South University of Forestry ＆ Technology as the raw data, this paper makes analysis and subsumption of the readers＇ opinions, reviews the successes and shortages in the treatment of the readers＇ opinions in the past year, and puts forward some methods for the management of the readers＇ opinions and some considerations about the treatment of the readers＇ opinions.

关 键 词：高校图书馆 读者意见 管理工作 读者服务 

分 类 号：G258.6[文化科学—图书馆学]