基于SIP机制的Internet新型呼叫中心研究与应用  

Research and Application of Internet New Call Center Based SIP Mechanism

作　　者：王湘渝[1] 刘柯[1] 叶辉[1] 

机构地区：[1]湖南科技职业学院软件学院,长沙410118

出　　处：《科学技术与工程》2006年第12期1612-1616,共5页Science Technology and Engineering

摘　　要：首先介绍了SIP协议研究现状和目前呼叫中心发展的趋势,分析了由于用户对“服务”日益重视,而使Internet呼叫中心成为发展的必然趋势。分析了将SIP协议与JavaServlet结合所具有的优势,并构建SIPServlet应用模型,进而将此模型运用到Internet呼叫中心。探讨了Internet呼叫中心实现的技术方法,并在此基础上设计Internet呼叫中心。The situation of SIP and call center are introduced, because the users pay attention to ＂serving＂ more and more, through analysis internet call center is regarded as the trend of development. The advantage is analyzed which combine SIP protocol with Java Servlet. And SIP Servlet model is structured, this model is applied to internet call center. At last the implement＇s method of internet call center is researched, and on the basis of this, internet call center software is designed.

关 键 词：电话协议标准(SIP) SIP SERVLETS INTERNET 呼叫中心 WEB PHONE 

分 类 号：TN913.24[电子电信—通信与信息系统]