Continental Airlines Receives J.D. Power and Associates Award  

出　　处：《China's Foreign Trade》2006年第13期38-38,共1页中国对外贸易（英文版）

摘　　要：On June 29, 2006, Continental Airlines (NYSE: CAL) was ranked the highest in Customer Satisfaction Among Traditional Network Carriers in North America in the J.D. Power and Associates 2006 Airline Satisfaction Index StudySM. The study, conducted by J.D. Power and Associates, surveyed more than 9,000 passengers who were asked to rate their recent airline travel experiences in several categories. Respondents favored Continental Airlines over all the other network carriers. This marks Continental's sixth customer satisfaction award by J.D. Power and Associates since 1996.On June 29, 2006, Continental Airlines （NYSE： CAL） was ranked the highest in Customer Satisfaction Among Traditional Network Carriers in North America in the J.D. Power and Associates 2006 Airline Satisfaction Index Study SM. The study, conducted by J.D. Power and Associates, surveyed more than 9,000 passengers who were asked to rate their recent airline travel experiences in several categories. Respondents favored Continental Airlines over all the other network carriers. This marks Continental＇s sixth customer satisfaction award by J.D. Power and Associates since 1996.

关 键 词：欧洲航线 航空公司 顾客满意 成本 市场竞争 

分 类 号：F567.1[经济管理—产业经济]