赣州市社区卫生服务机构职工民意调查  

An investigation on staff's opinions on community health services in Ganzhou City

作　　者：袁兆康[1] 周小军[1] 万红[2] 肖云昌[2] 操秋阳[2] 蔡燕玲 邓大安 洪定香 

机构地区：[1]南昌大学公共卫生学院社会医学与卫生事业管理教研室,330006 [2]江西省卫生厅基层卫生与妇幼保健处 [3]赣州市章贡区赣江社区卫生服务中心 [4]赣州市章贡区解放社区卫生服务中心 [5]赣州市章贡区南外社区卫生服务中心

出　　处：《中华全科医师杂志》2006年第8期475-478,共4页Chinese Journal of General Practitioners

基　　金：江西省卫生厅科技计划项目(20042012)

摘　　要：目的了解社区卫生服务机构职工对社区卫生服务的认识和看法。方法选择赣州市章贡区的赣江、解放、南外3个社区卫生服务中心,用偶遇法从10个方面调查社区卫生服务机构职工的看法,用百分数法及评分法评价调查结果,用logistic回归分析探索影响总评分的因素。结果职工对社区卫生服务的评价普遍较高,其中同事合作、进修态度、服务能力3项满意率分别为95．96%、90．91%、88．88%,而个人收入和职工收入2项满意率较低,分别为24．24%和43．43%。后勤人员对个人收入满意度差；后勤人员和高年龄组人员对培训进修积极性最低。结论社区卫生服务机构职工对社区卫生服务的满意度较高。应引进各种激励机制、优化管理体制以提高职工的收入,以利于社区卫生服务可持续发展。Objective To investigate the knowledge and opinions of the staff in community health service centers. Methods Staff in Ganjiang, Jiefang and Nanwai community health service centers of Zhanggong District, Ganzhou City, Jiangxi Province were interviewed with questionnaire based on meeting by chance by trained interviewers about their opinions on 10 aspects of community health services. The data were evaluated by score method and factors influencing the score were studied with logistic regression analysis. Results Generally, the staff＇ s evaluation for community health services was high, satisfying with colleagues＇ cooperation, professional training and service capacities in 95.96%, 90. 91% and 88.88% of them, respectively. But their satisfaction with personal income and staff＇ s income was poor （24. 24% and 43.43% ）. Staff for logistics were not so satisfied with their personal income. Staff for logistics and senior staff were not so active in their professional training. Conclusions The staff in community health service centers could better understand community health services with satisfaction. Incentive mechanism for the staff in community health services should be introduced with optimized management system to increase staff＇ s income and sustain its stable development.

关 键 词：社区卫生服务 职业满意 卫生人员 

分 类 号：R197.1[医药卫生—卫生事业管理] R197.322[医药卫生—公共卫生与预防医学]