妥善处理信访投诉 化解医患矛盾  

PROPERLY DEALING WITH LETTERS AND VISITS FROM THE PEOPLE AND SOLVING THE CONTRADICTORY BETWEEN PATIENTS AND DOCTORS

作　　者：谢君辉[1] 

机构地区：[1]北京大学深圳医院,广东深圳518036

出　　处：《现代医院》2006年第9期110-112,共3页Modern Hospitals

摘　　要：目的做好医院信访投诉工作,化解医患矛盾。方法医院成立专门的职能科室,将信访投诉集中管理。结果提高了医院信访投诉处理水平,信访投诉逐年减少。结论妥善处理医院信访投诉。Objective Properly dealing with letters and visits from the people and solving the contradictory between Patients and doctors. Methods The hospital establish special functional offices, which make sure the inquiry be centralized managed. Results Enhanced the processing level of the hospital inquiry, the inquiry sues reduces year by year. Conclusion Properly dealing with letters and visits from the people, is the important guarantee of the harmonious relations between Patients and doctors.

关 键 词：医院 信访投诉 医患关系 

分 类 号：R197.32[医药卫生—卫生事业管理] R978.5[医药卫生—公共卫生与预防医学]