50～65岁城市人群医疗需求的调查分析  

Survey and Analysis on the Medical Demands of Urban Outpatients 50-65 Years Old

作　　者：孙少华[1] 刘春玉[1] 杨俊英[2] 霍荣才[1] 

机构地区：[1]河北医科大学第四医院,河北石家庄050011 [2]河北医科大学流行病学与统计学教研室,河北石家庄050017

出　　处：《中国医院管理》2006年第9期40-41,共2页Chinese Hospital Management

摘　　要：目的提高对中老年人的门诊服务水平。方法问卷抽样调查2005年6-9月在门诊就诊50～65岁居住地在城市的患者及家属371人。内容包括人群的基本情况,对医院、医生的主要需求。结果不同性别的中老年人就医时优先选择方便快捷的、服务好的、病人朋友评价较高的省级医院。优先选择有国内知名度的、高年资、正主任医师。结论这些应被视为是此年龄段人群的主要需求特点,应将满足人群需求作为医院门诊服务工作的重点。优化工作流程,提高就诊效率,提供温馨的个性化服务,安排高知名度、高年资、高职称的医师出诊,是实现这一工作的有效途径。Objective To improve out patients＇ medical care for aged population, Method A sample survey was conducted on 371 urban outpatients and their familymembers from Jun to Sept 2005, using questionnaires that cover items such as the poop e s basic condition, theirchoice of hospitals and doctors. Results Most urban older people, regardless of gender, prefer the provincial hospital which can provide convenient, prompt and better service, as well as having good fame among patients. Likewise, their first choice of doctors are those who are well-known, experienced, and in high professional rank in their fields. Conclusions Therefore, the demands, can be seen as the most important ones. Satisfying the demands of the outpatients should be the key point of medical care. To accomplish such tasks, the effective measures as optimizing the medical care＇ process, improving the consulting efficiency, providing personal service and arranging more specialists at out-patient clinics should be taken.

关 键 词：城市50~65岁年龄段人群 医疗需求 调查 

分 类 号：R195[医药卫生—卫生统计学]