运用语言艺术 体现服务魅力  

USING THE ART OF LANGUAGE TO EXPRESS THE FASINATION OF SERVICE

作　　者：刘赞[1] 

机构地区：[1]广东工业大学图书馆,广州510643

出　　处：《冶金信息导刊》2006年第4期36-38,共3页Metallurgical Information Review

摘　　要：服务是图书馆工作的宗旨和核心。语言交流在图书馆服务工作中作用重大。馆员运用语言艺术能为读者营造一个宽松和谐的服务环境、提高服务效果、起到育人作用。馆员通过研究并完善语言艺术能提高自身素质,体现“读者第一,服务至上”的宗旨。Service is the soul in library work. It is very important to communicate with language in the service of library. Librarians can create a warm atmosphere for their readers and enhance their service effects through the art of language. Moreover, they can improve themselves by studying the art of language, reflecting the purpose of ＂reader first, service highest＂.

关 键 词：语言艺术 图书馆服务 图书馆管理 

分 类 号：G252[文化科学—图书馆学]