油田物资供应部门顾客满意度评价指标体系的构建  

Construction of the Customer Satisfaction Evaluation Index System for Oilfield Material Supplying Department

作　　者：王培云[1] 王学民[1] 朱晓燕[2] 

机构地区：[1]河南石油勘探局质量技术监督处,河南南阳473132 [2]河南油田分公司信息中心,河南南阳473132

出　　处：《石油工业技术监督》2006年第9期18-20,共3页Technology Supervision in Petroleum Industry

摘　　要：构建评价指标体系是顾客满意度测评的基础,文章针对油田生产建设单位对产品实体质量和供应服务质量的要求,构建了物资供应部门顾客满意指标体系,并通过实例提出满意度测评结果分析和改进方法。The construction of evaluation index system is the basis of customer satisfaction evaluation.According to the requirements of oilfield production unit for the product quality and service quality, customer satisfaction index system for material supplying department is constructed. Analyzing and improving methods for satisfaction evaluation results are proposed via case study.

关 键 词：物资供应部门 顾客满意评价指标 油田 

分 类 号：F426.22[经济管理—产业经济]