基于平衡记分卡的城市政府职能部门绩效评价指标体系设计  

Research on the design of performance evaluation index system for city government functional departments

作　　者：<城市经济管理部门绩效评价>课题组 徐倩[1] 

机构地区：[1]青岛科技大学经济与管理学院

出　　处：《青岛科技大学学报（社会科学版）》2006年第3期12-16,共5页Journal of Qingdao University of Science and Technology(Social Sciences)

基　　金：青岛市2005年"双百"调研工程委托研究项目(2005-W-6)

摘　　要：绩效评价指标体系是政府绩效评价系统的核心构成要素,针对目前我国城市职能部门在绩效评价指标方面存在的问题,结合青岛市政府职能部门绩效评价的实践,建议运用平衡记分卡,从受众服务、业绩结果、内部管理、学习成长四个方面构建城市职能部门绩效评价模型和评价指标体系。The performance evaluation index system is the core factor for performance evaluation system of government. In view of the problems existing in the performance evaluation index of city functional departments in our country, utilizing the theory of Balanced Scorecard and combining the practice of performance evaluation for the government functional departments of Qingdao, this paper builds the performance evaluation model and index system for city functional departments from the perspectives of customer, performance, internal management, learning and development.

关 键 词：政府职能部门 绩效评价 指标体系 平衡记分卡 

分 类 号：C936[经济管理—管理学]