门诊流程再造管理探讨  

Management and Practices of Outpatient Reengineering

作　　者：卢光明[1] 于启林[1] 张颖丽[1] 

机构地区：[1]解放军总医院门诊部,北京100853

出　　处：《解放军医院管理杂志》2006年第8期621-622,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：本文分析了医院门诊流程的现状和问题,探讨了流程再造和优化的措施,并阐述了门诊流程优化对提高医院核心竞争力的重要性。Reengineering or optimization of outpatient process has became a focus in the field of hospital management. The author analyzed the status quo and existing problems of outpatient process, introduced some methyls to enhance reengineering and optimization of process, and elaborated the importance of it to improve the core competitiveness of hospital.

关 键 词：门诊管理 流程再造 流程优化 

分 类 号：R197.32[医药卫生—卫生事业管理]