用户满意度调查法在数字资源评估中的运用  

The Use of User Satisfaction Survey Method in Digital Resource Evaluation

作　　者：李浩凌[1] 肖珑[1] 徐成[2] 

机构地区：[1]北京大学图书馆,北京100871 [2]北京大学信息管理系,北京100871

出　　处：《大学图书馆学报》2007年第1期41-46,共6页Journal of Academic Libraries

摘　　要：图书馆数字资源评估的理论研究发展到了一定阶段,如何运用理论研究的方法来进行评估实践是当前需要关注的课题。该文探讨了用户满意度调查法在数字资源评估中的运用,并重点介绍了CALIS运用用户满意度调查评估联盟采购数据库的实例。In recent years, the theory research of digital resources evaluation in libraries has become the focus and developed deeply. How to use the related methodology to evaluate digital resource in practice has become another important issue currently. This paper discusses the approach on how to use user satisfaction survey in evaluating digital resources, and then especially introduces a relative case of survey conducted by CALIS.

关 键 词：数字资源评估 用户满意度调查 CALIS 

分 类 号：G221[文化科学]