水泥厂常见质量投诉的原因分析与调查处理  

Common Quality Complain Analysis and the Investigation & Treatment

作　　者：夏元军[1] 张大康[1] 

机构地区：[1]秦皇岛浅野水泥有限公司,河北秦皇岛066326

出　　处：《水泥工程》2007年第1期74-77,83,共5页Cement Engineering

摘　　要：顾客质量投诉的原因分析与调查,是困扰许多水泥厂的一个难题。作者结合自己多年处理顾客质量投诉的经验,简单介绍了处理顾客质量投诉的调查原则和内容;重点对水泥厂最常见的质量投诉内容包括混凝土强度不足,凝结时间异常;混凝土坍落度偏小,经时损失大;水泥与外加剂相容性不好;水泥颜色变化、混凝土地面起砂及水泥结块等等投诉,分别进行了现象描述,原因分析和调查方法介绍。Analysis and investigation of client quality complains is a hot potato for many cement enterprises. According to many years experience of dealing with client quality complains, the author introduced in brief its principle and content, and laid emphsis on the common quality complains of cement enterprise, such as concrete strength is lack, the concrete setting time is unnormal, the concrete slump constant is a little small and the loss is high, compatibility between cement and admixture is bad, cement color changes, concrete surface rise sand and cement agglomerate.

关 键 词：质量投诉 现象描述 原因分析 调查方法 处理方法 

分 类 号：TQ172[化学工程—水泥工业]