CRM与企业信息系统的整合研究  

The Research On Integrating CRM with Enterprise Information System

作　　者：李春宏[1] 

机构地区：[1]云南财经大学计算机科学系

出　　处：《湖北广播电视大学学报》2007年第4期138-139,共2页Journal of Hubei Radio & Television University

摘　　要：企业信息系统的整合是网络技术、信息技术发展的必然要求,ERP、SCM和CRM是企业重要的应用软件,分别侧重于企业内部和客户,是企业信息系统的重要组成部分,对它们进行有效整合,是企业信息化建设的目标。本文在对ERP、SCM和CRM三者之间概念、关系进行分析的基础上,研究了整合实现的方法及模型。The system of enterprise information suit is the inevitable requirement of network technology and IT development, ERP, SCM and CRM are the application software with important enterprise, stress respectively in enterprise inside with customer, are the important composition part of enterprise information system, are going to integrate efficiently for them, are the goal of enterprise informative construction. This paper in for ERE SCM and CRM between concept and relation the foundation of analysing on, Finally it puts forward the methods and model of system integration.

关 键 词：CRM ERP SCM 整合 

分 类 号：TP311.52[自动化与计算机技术—计算机软件与理论]