人性化服务理念与医院内涵发展的探讨  

Personal Service Conception and Hospital Connotation Improvement

作　　者：于光远[1] 王琳[2] 陈大军[2] 谢峻[2] 祝松[2] 杜进兵[2] 

机构地区：[1]解放军总医院第一附属医院医务部,北京100037 [2]广州军区武汉总医院医务部,武汉430070

出　　处：《解放军医院管理杂志》2007年第3期168-169,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：人性化服务是医院应对激烈的医疗市场竞争,实现以病人为中心的医疗模式转变,提升竞争力的有效手段。本文从人性化服务的背景、重点及效果进行论述,认为加强人性化服务有利于医院的发展。Personal service is an available mean to improve competent ability to face the medical market competition, and realize the transformation of the medical model. The author discussed the background, emphases and resuits of the personal service, and concluded that personal service will promote the hospital development.

关 键 词：人性化服务 医院管理 内涵建设 

分 类 号：R197.32[医药卫生—卫生事业管理]