出院病人护理服务满意度调查分析  

Survey and Analysis on Discharged Patients'Satisfaction with Nursing Service

作　　者：许乐[1] 梁冰[1] 郭谊楠[1] 刘月芬[1] 吴航洲[1] 

机构地区：[1]福建医科大学协和临床医学院,福建福州350001

出　　处：《福建医科大学学报（社会科学版）》2007年第1期18-20,共3页Journal of Fujian Medical University：Social Science Edition

摘　　要：选择2 866例出院病人中治愈出院者1 233例,采用方便抽样法,以改良过的满意度调查问卷进行调查分析。结果显示,调查表信、效度符合要求。不同年龄组、不同科室、不同费用支付方式病人对护理服务满意度的差异有显著性。影响出院病人护理服务满意度的因素由高到低是技术水平、服务态度、管理工作和费用支付。通过调查,为改善护理服务质量及提高护理管理水平提供直接依据。A modified questionnaire of discharged patients＇ satisfaction was carried out among 1 233 respondents from 28 wards of our hospital in Nov,2005. The results showed the questionnaire had acceptable validity and reliability. There existed significant differences of satisfacation with nursing service among the patients of different ages, from different wards, with different means of payment. With factor analysis and multivariable stepwise regression, it was found that the factors, which influencad patients＂ satisfaction, scoring from high to low were technology level, service attitude, management and payment mode. The investigation offers direct references for the improvement of the quality and management of nursing.

关 键 词：出院病人 护理服务 服务满意 

分 类 号：R473[医药卫生—护理学]