肢残人群对社区卫生的满意情况调查分析  

The Analysis on Satisfaction of the Community Health Service of Handicapped Person

作　　者：黄婕 卫志华 余卫平 顾静 

机构地区：[1]曹家渡社区卫生服务中心,上海200042

出　　处：《中华临床医学杂志》2007年第4期107-109,共3页Chinese Journal of Clinical Practical Medicine

基　　金：上海市卫生局科研计划项目（054029）资助.

摘　　要：目的了解社区肢体残疾人群对目前社区卫生服务的满意状况及卫生需求情况。方法对上海市曹家渡街道14个居委的常住且具有残疾证的肢体残疾人进行问卷调查，包括一般情况及医学照顾情况、服务质量和态度的满意情况进行打分（满意、一般、不满意），并做统计分析。结果在医学照顾调查中，对医疗服务、服务态度、仪表仪容这三项最满意，而解决就医困难和整体满意度较低。对医师及预检人员的服务态度最满意。各项医疗满意度测定中，满意与不满意情况均有显著性差异（P〈0．01）。结论本社区大部分的肢体残疾人对社区卫生服务中心的医学照顾是满意的，但还有一定比例的医疗服务需要改进。Objective To investigate the status of the attitude and requirement of the medical treatment of handicapped person in community. Methods We investigated the general informations of handicapped person who were the inhabitants in caojiadu community.And let them give a mark to the quality of the medical treatment and the manner of the doctors,Then we made statistic analysis. Results The investigation shows that most disabled person are satisfied with the quality of the medical treatment,the manner of the doctors and the appearance of the doctors.But they still need to face many difficulties in receiving medical treatment.In the investigation,most people are satisfied with the manner of physicians and the check in.There is no obvious difference between satisfaction and dissatisfaction of disabled person. Conclusion Most people are satisfied witb the service of the community hospital .But we should develop ourselves to meet the needs of handicapped person in community.

关 键 词：肢体残疾人群 社区卫生服务 满意情况 

分 类 号：R195.1[医药卫生—卫生统计学]