常见护患矛盾及其沟通技巧  

The common contradiction and links artifice up between nurse and patient

作　　者：李四清[1] 杨文文[1] 石艳[1] 

机构地区：[1]新乡医学院第一附属医院,河南卫辉453100

出　　处：《中国民康医学》2007年第16期661-661,617,663,共3页Medical Journal of Chinese People’s Health

摘　　要：护患沟通是建立良好护患关系、提升医院社会形象、打造服务品牌的有效途径[1]。护士通过运用沟通技巧来化解护患矛盾,从而构建和谐护患关系,提高病人对护士的满意度。Nurse - patient communication is a good way to set up a fme nurse - patient relationship, upgrade the hospital＇ s social image and make the serving bland. The nurse resolve the nurse - patient trouble by applying linking artifice up,thereby structure harmony nurse - patient relationship, and improve the patient degree of satisfaction to the nurse,

关 键 词：护患矛盾 沟通技巧 

分 类 号：R471[医药卫生—护理学]