基于模糊综合评判法的高校学科馆员服务质量评价  

Subject Librarian Service Quality Evaluation in Collage Based on Fuzzy Comprehensive Judgment

作　　者：廉立军[1] 叶素萍[1] 李树民[1] 庞楠[1] 

机构地区：[1]华北煤炭医学院图书馆,河北唐山063000

出　　处：《情报科学》2007年第10期1486-1490,共5页Information Science

基　　金：河北省教育厅科研项目(S060602)

摘　　要：分析了目前影响高校学科馆员服务质量的因素,建立了高校图书馆学科馆员服务质量评价指标体系,给出了基于多级模糊综合评价模型及其评价方法,并结合实例给出了使用评价模型进行学科馆员服务质量评价的步骤和方法。The various kinds of factors that subject librarian service quality in collage was threatened are analyzed in this paper, the synthesis evaluation index system can be established. The synthesis evaluation model and method based on multilevel fuzzy comprehensive judgment method of subject librarian service quality have been provided, combine the instance of the network and provide evaluating step and method based on the evaluating mode of subject librarian service quality.

关 键 词：学科馆员 服务质量 评价指标体系 多级模糊综合评价 

分 类 号：G252[文化科学—图书馆学]