医院危机管理的现状和对策  

Status and measures on hospital crisis management

作　　者：何内华[1] 

机构地区：[1]杭州市第一人民医院,杭州市上城区浣沙路79号310006

出　　处：《中国医院》2008年第1期41-43,共3页Chinese Hospitals

摘　　要：危机管理在现代医院管理中占有重要地位,医院危机管理直接关系到医院的信誉与效益。对管理者来说,能有效地防控和处理危机,就能为医院、科室赢得信誉和效益。本文应用危机管理理论对目前我国医疗机构普遍存在的危机管理被动性、缺乏组织保障体系和员工的危机防范意识淡薄等现状进行分析,并就如何加强公立医院的危机管理提出相应建议和对策,希望医院在对各类危机的防范和处理中不断提升医院品牌的竞争力和社会价值,将不利因素转化为有利因素。Crisis management was an important part of hospital management, it was related to hospital trust and benefit directly. Effective crisis prevention and solution brought trust to hospital. By the theory of crisis management, common problems of hospital crisis management in China as well as passive management, lack of security system and faint crisis prevention were analyzed. Good hospital crisis management could improve hospital brand.

关 键 词：危机管理 预警机制 医院 现状 

分 类 号：R197.32[医药卫生—卫生事业管理]