作业流程重组在住院患者院内检查护送流程中的应用研究  

Application research in business process reengineering in transferring of inpatients for check-u

作　　者：李雪华[1] 朱国容[1] 陈海英[1] 

机构地区：[1]广东医学院附属医院配送中心 ,湛江524001

出　　处：《中国实用护理杂志（中旬版）》2008年第3期1-3,共3页Chinese Journal of Practical Nursing

基　　金：湛江市科技局立项课题（2007C07009）

摘　　要：目的探讨作业流程重组在住院患者院内检查护送过程中应用的临床价值。方法采用作业流程重组理论中“系绕性重新整合”的方法，对住院患者院内检查的护送流程和服务环节进行重组，应用重组后的流程护送住院患者进行院内检查，分别随机选取心电图检查患者126例，X线片检查患者130例，头颅CT检查患者128例为观察组，以护送检查所需时限、患者满意率为研究监测指标，并分别与流程重组前的112例心电图检查、112例X线片检查和120例CT检查患者进行对照比较。结果流程重组后，心电图检查、X线片检查、头颅CT检查所需时限明显缩短，患者满意率明显提高，与对照组比较，差异均有统计学意义（U值分别为14．55、12．26、13．57，χ^2值分别为17．37、14．65、10．75，P〈0．01）。结论作业流程重组在住院患者院内检查护送过程中具有非常重要的应用价值，可达到缩短护送检查所需时间，提高患者满意率的目的，对提高效益及医院竞争能力具有重要的现实意义。Objective To explore the clinical value of application research in business process reengineering in transferring of inpatients for check-up. Methods We reorganized transferring of inpatients for check-up and service tache by introducing the Systematic Redesign method from the therory of Business Process Reengineering. The reengineered process was adopted and applied in the transferring processes.We randomly selected patients for check-up （126 cases for electrocardiogram,130 cases for X-rayand 128 cases for CT examination） and investigated the time cost for check-up and patients satisfaction rate.The above results were compared with those patients （112 cases for electrocardiogram,112 cases for X- rayand 120 cases for CT examination） before use of reengineered process. Results The time cost for the above mentioned check-up was shorter and patients satisfaction rate were alleviated compared with those before use of reengineered process （U=14.55,12.26,13.57;χ^2=17.37,14.65,10.75,P 〈 0.01）. Conclusion Application of business process reengineering in the transferring process of inpatients for check-up proved pivotal important in that it could shorten time cost for transferring process and improve patients satisfaction rate.h possessed realistic significance for increasing benefit and competitions for hospitals.

关 键 词：作业流程重组 住院患者 检查 护送 流程 

分 类 号：R540.41[医药卫生—心血管疾病] R197.32[医药卫生—内科学]