湖北省高校图书馆实时在线咨询服务调查  

Investigation on Real-time On-line Reference Service of Hubei University Libraries

作　　者：毕丽芳[1] 詹德优[2] 

机构地区：[1]湖北汽车工业学院图书馆,湖北十堰442002 [2]武汉大学信息管理学院,湖北武汉430072

出　　处：《图书馆建设》2008年第3期72-74,共3页Library Development

摘　　要：采取网络浏览、电话交流等方式对湖北省高校图书馆实时在线参考咨询服务的开展现状、所用软件、服务政策及服务质量等方面进行深入调查和分析。当前湖北省高校实时在线参考咨询服务开展得不普遍、服务质量也不容乐观。应充分利用QQ开展实时在线咨询,采取多种手段避免咨询时间的局限;加强宣传,提高认知度;加强咨询质量的考核。By the means of browsing websites, telephone communication and so on, the essay investigates and analyzes the current situation, software, policies of services and quality of the real-time online referece service in universities libraries in Hubei Province. Based on the investigation, this essay points out that the service is not widespread yet, and quality is also unsatisfied. Some feasible measures are proposed, such as carrying out the service by QQ, adopting various means to avoid the limitation of time, enhancing propagating, strengthening quality control.

关 键 词：实时在线咨询 高校图书馆 调查 

分 类 号：G252[文化科学—图书馆学]